Frequently Asked Questions
Last Updated: November 3, 2026
What does duotico sell?
Our online catalog covers vases and sculptures for display, baskets and boxes for storage, and trays or organizers for entryways and desks. Read the individual listing for its size, material notes, option and included quantity.
How can I compare a vase, basket or tray before ordering?
Measure the shelf, tabletop or storage space first. The amber glass vase listing states 11.6 in high and a 5.9 by 4.3 in footprint; compare that with shelf clearance. The black wood organizer tray listing states 15.8 by 10 in across the surface; compare it with your entry table or desk. These are catalog examples, not a promise of fit. Recheck the exact selected item, quantity and material notes before ordering. Approximate measurements and indicative materials are estimates or inferences, not verified specifications; contact us when a critical detail is unclear.
How should I care for a home accent?
Follow any care details on the listing. If care instructions or material suitability are unclear, contact us before use; do not assume an unlisted waterproof, food-safe or heavy-load rating.
Do you manufacture these products?
No. duotico sells the listed home accents as an independent online retailer. Unless a product page expressly states otherwise, we do not claim to make a vase, basket or tray, or to be affiliated with or endorsed by a third-party brand. Use the product page for the specific item and included unit.
Where do you ship?
The 50 United States and Washington, DC. No international, U.S. territory or APO/FPO/DPO service. Alaska and Hawaii are included. Contact us about PO Box eligibility for your item.
How much is shipping?
Standard shipping is free, with no minimum order, for an eligible address in the 50 U.S. states or Washington, DC. Check the address and final order total at checkout before placing the order; no shipping charge is added for Standard service in that area.
How long is processing?
After acceptance and payment verification, we usually prepare an order in 1–2 business days. Business days are Monday through Friday, excluding U.S. federal holidays. A vase requiring protective packing still follows the stated estimate; ask us if dispatch is delayed.
When should my order arrive?
Transit after dispatch is estimated at 2–4 business days. With the usual 1–2 business days of processing, the estimated total is 3–6 business days, not a guarantee. If we cannot dispatch within the stated window, we will explain the revised timing and let you accept it or cancel the unshipped order for a prompt refund.
How can I track an order?
Use the tracking information we send when it is available after dispatch. A first scan may appear later than the shipping notice, and separate parcels can have separate tracking. If a basket or other piece shows no movement or is marked delivered but missing, send us the order number and tracking reference.
Can I cancel or change an order?
Contact us immediately with the order number and the change you need, such as a different address or an unshipped item cancellation. We cannot guarantee a change once dispatched. If cancellation can be completed before shipment, we initiate a prompt refund to the original payment method; there is no returned-item inspection to wait for.
What if something arrives damaged, incorrect or missing?
Keep the item and packaging where reasonably possible and contact us promptly with the order number and a description. Photos may help us review a broken vase, wrong option or missing included piece, but inability to provide photos does not remove applicable rights. We will explain the remedy and any prepaid return steps.
What is eligible for return?
Request a return within 30 calendar days after delivery. For a change of mind, keep the piece unused, undamaged and with its included accessories; keep packaging where reasonably possible. Report a cracked vase, wrong tray, missing part, defect or materially misdescribed item even if the change-of-mind conditions do not fit; applicable legal rights remain available.
How do I request a return?
Email support@duotico.com with the order number, the item and the reason. If an accent is damaged, a description and photos you can provide may help, but photos are not a condition that removes legal rights. We will review eligibility and send the correct destination and instructions; do not send the item to our Garland correspondence address without authorization.
Who pays return shipping?
For an eligible approved return, duotico pays the return shipping and supplies a prepaid label. Pack a fragile piece securely and keep the carrier receipt and tracking. Tell us if the label or instructions cannot be used before buying postage yourself.
Is there a restocking fee?
No. An eligible approved return of a vase, basket, tray or other catalog item has no restocking fee. The Refund Policy explains the condition requirements and how to obtain a prepaid label.
Can I exchange an item?
We do not offer exchanges. If you want a different size, finish or item, ask for an eligible return of the original purchase and place a separate order for the new selection. Check its stated dimensions and included unit before ordering again.
When is a refund issued?
For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.
How can I pay?
USD checkout displays the methods available for your specific order and the full total. Only payment methods displayed for your particular order at checkout are available. If no method appears, the order cannot be completed; please contact us for help. Never email full card details, CVV or passwords.
How can I manage advertising cookies?
Use the available Shopify privacy controls, browser settings and Your Privacy Choices. If advertising or analytics tools are used, your available privacy choices apply to them as described in our Privacy Policy. Reading a notice or closing a banner does not constitute consent.
How do I make a privacy request?
Use Your Privacy Choices for an available opt-out, or email support@duotico.com with “Privacy request” and the right you want to exercise. We may verify your identity or an agent’s authority to protect your information. If an eligible request is declined, email “Privacy appeal,” identify the decision and explain the concern; the Privacy Policy describes the applicable process.
How do I contact support?
Email support@duotico.com or call +1 (214) 370-9257. Our correspondence address is 810 Castleglen Dr Apt 203, Garland, Texas 75043, United States; it is not a store or automatic return destination.
Contact duotico
Email: support@duotico.com
Phone: +1 (214) 370-9257
Mailing address: 810 Castleglen Dr Apt 203, Garland, Texas 75043, United States. This is a correspondence address, not a retail store, pickup location, or authorized return destination. Contact us before sending a return.