Payment Information
Last Updated: November 3, 2026
At a glance
duotico lists prices and checks out in USD. Review the selected vase, basket, tray or other item, its purchase unit, applicable tax, free Standard shipping and full total before submitting an order. A payment method is available only if it appears for that particular checkout. If none appears, the order cannot be completed; contact us for help.
Price and unit at checkout
A styled image may contain more than one object. Compare the title, selected option, stated quantity and included items on the product page with your cart before payment. The USD order summary shows any applicable tax and Standard shipping at $0 within our service area. Our catalog does not offer subscriptions or automatic renewals.
Checkout availability
Shopify hosts checkout, and the payment providers shown there process the methods available for your order. Device, location, currency or eligibility may affect the options displayed. Footer card artwork is informational and does not establish that a gateway is active. duotico remains the retailer responsible for the order, fulfillment, customer support and refunds. If checkout provides no usable method, contact us; do not send payment credentials by email.
Pending holds and payment issues
Your provider may place a pending authorization before final settlement. A pending authorization is not necessarily a completed charge; release timing depends on the provider. Orders may be reviewed for fraud or payment verification. If payment fails, check your billing details and contact the provider; avoid repeated attempts that may create multiple holds. Contact us about a suspected duplicate payment with the order number and non-sensitive transaction reference so we can investigate.
Protect your payment details
We never request full card numbers, CVV codes, passwords or one-time verification codes by email or phone. Do not send them to support. We do not require off-site personal transfers, cryptocurrency or payments to an individual account. No subscription or automatic renewal program is offered by this catalog; any future recurring arrangement would require clear terms and your authorization.
Credits to the original method
For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account. An accepted unshipped cancellation is refunded promptly without waiting for a returned item. Read the complete Refund Policy.
Contact duotico
Email: support@duotico.com
Phone: +1 (214) 370-9257
Mailing address: 810 Castleglen Dr Apt 203, Garland, Texas 75043, United States. This is a correspondence address, not a retail store, pickup location, or authorized return destination. Contact us before sending a return.